Conditions of Use

Untitled Document

Last Updated: 24/09/2008

Sales Policy
Item Condition Meaning
Warranty & Returns
General Information

Sales Policy:

We recommend that you print and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions done on this website. Please read them carefully. They do not affect your statutory rights.

Item Condition Meaning:
New: The item has not been used and is factory new. Packaging may be open in some instances in order for testing to be performed.
Like New: The item look as if it was new and is in excellent condition.
Refurbished: The item has been upgraded and/or inserted with new parts distinguishing it from a used item.

Used: The item is either second hand and/or has been taken from a second hand item. A used item has been tested and works flawlessly. If the sold item is a battery this item has been charged and tested and lasts for 90% or more of its original life.

Untested: An untested item has not been run through any kind of test and is sold as is. These items are not covered under warranty.

Faulty: A faulty item has been tested and does not work. These items are sold to be used as spares, or to be repaired. These items are not covered under warranty.

Used With Fault: An Used With Fault item is an item that is in working condition that has a specific fault. These items are covered under warranty except for the mentioned fault.

Warranty & Returns:
- We offer a 30 Day warranty on all items (excluding items sold specifically as faulty, untested, or with a specific fault). We post all items with a tracking number therefore your warranty starts the day you receive your item.

- Where goods supplied are still under manufacturer's warranty, you must exercise the warranty directly with the manufacturer and not with us.

- If you receive an item that is not as described or has been damaged in post you MUST make us aware of where, when, and how the fault occurred in writing (e-mail) within 14 days of receiving the item. If an item is not as described or faulty we will either repair, replace or refund. If you fail to inform us and post the item without our knowledge the item may be refused upon delivery.

- We are not responsible for items lost/damaged in post, you have the option to insure it, use it if you wish (If insurance price is not offered, please request an invoice with the insurance price added). If an insured item is lost/damaged in post, refund will be given after claim is made. (This is done to certify that the buyer will fill in the relevant documents after the claim has been made.)

- All returns will be subject to a 15% restocking fee which will be calculated over the sale price of the product. (If you have returned the item due to it being faulty or not as described you will not be charged this fee).

- All items authorized for return which have an alleged fault will be repaired or replaced, otherwise we will give a full refund minus shipping fees. Such items must be returned to us in the original condition it was sent in, therefore we strongly advise you to take reasonable care when posting any items to us, for example: by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. Warranted items can take up to 30 days to be inspected, repaired and returned back to you or for the refund to be processed.

- In particular, please note that all items returned to us, which you claim to be faulty or incomplete are checked and verified by our technicians. You will be responsible for our return costs if any returned item(s) are found not to be faulty or incomplete. We will hold the item(s) until full payment has been received for the return costs.

- Please note that it is the buyers responsibility to confirm compatibility of the item they buy with the machine they are buying to use it for. We do not give refunds for incompatible item purchases.

- For Used / Refurbished laptops sold with batteries, battery life is not under warranty unless specifically specified in the description of the item. We only guarantee that it will be working on arrival unless otherwise stated in the auction. This is due to batteries being consumable products. All items are sold in good faith and we will state any obvious problem.

General Information:
- For all items: 1) Driver cd's, recovery disks (cds), and manuals are not included unless stated otherwise. 2) All "Refurbished" and Used items may have general wear and tear. Cosmetic condition will be described as clearly and honestly as possible.

- For security purposes, we do not take orders over £150 from buyers outside the UK unless payment is made by bank(wire) transfer.

- Pictures are for illustration purposes.

Payment Details:
(Cleared funds are required prior to despatch of items)

- Bank transfer, Wire Transfer.
- Paypal (You must pay with a "Confirmed Address" and a "Verified Account")
- Bankers Draft (3 working days to clear)
- Postal Order
- Nochex (Credit, Debit Card Payment)


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